1. my friend you need know the miner is normal working in 24 hours one day and never stop, so its warranty date is shorter than other product
2. new miner 30 days warranty is provided starting from the shipping date by Innosilicon in accordance with their terms and conditions
3.Miner sales is different from the general consumer electronics products, which are specially customized according to customer needs.
4.used miner we just give 45 days for warranty because used machine is easy be bad than new
Please notice before purchase. The after-sales service policy is as follows. After payment,we do not accept the cancellation.
Due to market fluctuations such as coins price ,cryptocurrency’s network difficulty, mining profits.product prices may be
adjusted at any time after your purchase. Refund requests based on price changes WILL NOT be honored,if miner price rise
after you order we don’t ask you pay extra money sametime if miner price down after you order we also don’t accept the
refund request for price difference of your order. need to know before you order my friend .
No refunds or returns are accepted, so please make a serious consideration before purchase.
1.Any duty to be paid will be the responsibility of the buyer
1.we normal will invoice low value than real price so you can save some money and also declare other name for miner .
2.you also can tell me you need write whats name and how much invoice for your order. if not leave message or contact us, we will invoice low price for your order
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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